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Digital Inclusion Resource Hub › Industry Services › Banking

Industry Services

Banking

The resources show how to set up online banking, pay bills online, compare financial and insurance products and services, and budget.

Setting up online banking

Shows how online banking works, how to get set up using a laptop or desktop computer, and what a typical bank’s website looks like. Content is delivered using a ‘virtual bank’. Includes e-safety and double factor authentication. 

Text heavy. Some image explainers to support text. 

Format: E-learning. 3 modules. Approx. 18 mins in total

Language: English. A content guide is available to save and/or print in 8 languages other than English at the bottom of the page

Accessibility: Can change size and spacing of text

Content developer: Australian Government – eSafety Commissioner – Be Connected

Computer literacy ability level: All levels

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Managing bills and payments online

Shows how to use internet banking and BPAY to pay bills. 

E-learning with text and image explainers.

Format: E-learning. 1 module. Approx 6-7 mins

Language: English

Accessibility: Can change size and spacing of text

Content developer: Australian Government – eSafety Commissioner – Be Connected

Computer literacy ability level: All levels

View Resource

Canstar

Financial comparison website comparing banking and insurance products/services.

Community members should be given multiple comparison websites and made aware that some products are sponsored/promoted.

Format: Aggregate website

Language: English

Accessibility: –

Content developer: Canstar Pty Ltd

Computer literacy ability level: All levels. Beginner may need help navigating and understanding some of the content

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RateCity

Financial comparison website comparing banking, insurance, savings accounts, and superannuation products/services.

Community members should be given multiple comparison websites and made aware that some products are sponsored/promoted.

RateCity is part of the Canstar group.

Format: Aggregate website 

Language: English

Accessibility:  –

Content developer: RateCity Pty Ltd

Computer literacy ability level: All levels. Beginner may need help navigating and understanding some of the content

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Finder

Financial comparison website comparing banking, insurance, telcos, and utilities’ products/services.

Community members should be given multiple comparison websites and made aware that some products are sponsored/promoted.

Format: Aggregate website

Language: English

Accessibility: – 

Content developer: Hive Empire Pty Ltd

Computer literacy ability level: All levels. Beginner may need help navigating and understanding some of the content

View Resource

The Pineapple Project

The Pineapple Project, by the ABC, is a series of podcasts that discuss all things money. Topics include The life changing magic of a budget, How to earn more, Love and money, Demolish your debt and many more.

Format: Podcast
Language: English
Accessibility: –
Content developer: Australian Broadcasting Commission (ABC)
Computer literacy ability level: All levels

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Copyright 2023 © Financial Counsellors’

Association of Western Australia.

FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.

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