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Utilities

These resources are available to help people understand their utility bills and access assistance programs.
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Concessions Available in Western Australia – Department of Communities

Government of Western Australia

Under the ‘Household bills and appliances’ tab there is information about the various concessions available for utilities.

Concessions available in Western Australia

Concessions for Older Australians – myGov

Australian Government

Provides information on discounts and benefits on a range of goods and services, including utilities.

Concessions for older Australians

Dealing with Debt

Youth Law Australia

Offers guidance for young people on managing debt and understanding their rights regarding utility bills.

Dealing with debt

Debt Problem Solver

Financial Rights Legal Centre

An interactive tool that guides individuals through questions and answers to explore options for resolving financial issues, including utility bills.

Debt problem solver

Emergency Relief Services – Multicultural Services Centre of Western Australia (MSCWA)

MSCWA offer a range of services, including some utility bill assistance.

Emergency relief services

Horizon Power

1800 267 926
Monday to Friday – 8am - 5pm

Providing electricity to Western Australians. Can be contacted directly for hardship assistance.

Kleenheat

13 21 20
Monday to Friday – 8am - 5pm

Providing gas services to Western Australians. Can be contacted directly for hardship assistance.

LGBTIQ+ Health Australia

Offers information on services and supports for LGBTIQ+ individuals, including assistance with financial and utility-related issues.

Services and supports

ReachOut

Provides a range of support services for LGBTQI+ young people, including financial support and guidance.

LGBTQIA+ support services

Synergy

13 13 53
Monday to Friday – 7am - 7pm

Providing electricity to Western Australians. Can be contacted directly for hardship assistance.

Utilities Allowance – Services Australia

Australian Government

A quarterly payment to help with household bills for eligible recipients of certain payments.

Utilities allowance

Water Corporation

13 13 85
Monday to Friday – 8am - 5pm

Providing water services to Western Australians. Can be contacted directly for hardship assistance.