Utilities
Synergy
Pay bills, download the app, check outages and organise moving to a new property.
There is a ‘chat’ function for support using the website and finding relevant information.
Format: Online information
Language: English
Accessibility: –
Content developer: Synergy
Computer literacy ability level: Beginner and possibly intermediate level community members may need a demonstration on how to navigate the website due to the amount of information available
Horizon Power
Pay bills, download the app, check outages, read information about concessions and rebates and organise moving to new property.
There is a ‘chat’ function for support using the website and finding relevant information.
Format: Online information
Language: English
Accessibility: –
Content developer: Horizon Power
Computer literacy ability level: Beginner and possibly intermediate level community members may need a demonstration on how to navigate the website due to the amount of information available
Hardship Utility Grant Scheme (HUGS)
Explains that the HUGS program is available to assist Western Australian utility customers who are in financial hardship and are unable to pay their utility bills.
Is an information only site.
Format: Online information
Language: English
Accessibility: –
Content developer: Government of Western Australia
Computer literacy ability level: Beginner may need support to access information on this webpage
Water Corporation – How to register for an online account
How to set up an account for individuals (households), businesses, property agents/managers.
All potential account holders will need a recent copy of a water bill. Businesses will need an ABN to set up an account.
Format: Online registration portal
Language: English
Accessibility: Images to support text
Content developer: Water Corporation
Computer literacy ability level: Beginner may need some support to set up an account. Intermediate users should be able to follow the instructions from a link to the registration webpage
Water Corporation – Waterwise
Information on how to save water, waterwise plants, special offers such as free checking of irrigation systems in spring, and waterwise specialists (e.g. plumbers, garden irrigators, landscapers etc).
Information is text heavy.
Format: Online information
Language: English
Accessibility: –
Content developer: Water Corporation
Computer literacy ability level: Beginner/Immediate for navigation and finding information
Synergy – Energy saving tips
Energy saving tips for electricity.
Lots of tips but text heavy. Also available is an energy calculator that calculates the running cost of electrical appliances.
The site may be useful for those not accessing HEES.
Format: Online information and energy calculator
Language: English
Accessibility: –
Content developer: Synergy
Computer literacy ability level: Support for beginner as the amount of information and the way it is displayed may be overwhelming
Energy Ahead (formerly Household Energy Efficiency Saver Scheme [HEES])
Energy Ahead is a free program available to low-income households in Western Australia to improve the energy efficiency of their homes.
Basic information is provided. Community members need to apply online. There are also some Frequently Asked Questions (FAQs) and a number you can call for additional information.
Format: Online information and form
Language: English
Accessibility: –
Content developer: Financial Wellbeing Collective
Computer literacy ability level: Can be completed for beginner community members. Intermediate and above can be provided the link
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Association of Western Australia.
FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.
