BANKS
National Australia Bank – 1300 661 114 (within Australia)
NAB Assist Team – Monday to Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 1:00pm (AEST)
Westpac Bank – 1800 067 497 (within Australia)
Westpac Assist Team – Monday to Friday 8:30am – 7:30pm (AEST), Saturday 9:30am – 6:00pm (AEST)
ANZ – 1800 149 549 (within Australia)
Disaster relief and support
Commonwealth Bank – 1800 314 695
Emergency Assistance Monday to Friday 8:00am – 9:00pm (AEST), Saturday 9:00am – 2:00pm (AEST)
Indigenous Customer Assistance Line (ICAL) – 1800 700 682
Monday to Friday 9am til 7pm AEST and Saturday 10am til 2pm AEST. (There may be a delay with higher volumes).
Alternatively, you can email ical@cba.com.au with (Natural Disaster) as the subject line as these will take priority.
CBA also offers a free confidential telephone counselling service available to customers in times of need, Customer Support Service on 1300 360 793.
Ask Izzy: Ask Izzy Find the help you need, now and nearby.
Bankwest – 1300 769 173
Disaster relief and support
P&N Bank – 1300 591 276
Financial Hardship Team – Monday to Friday 8:30am – 5:00pm AWST
Australian Banking Association
Contact numbers and support offered by ALL banks
TELCO
Telstra – 1800 888 888
- Extra data automatically granted for postpaid mobile customers in a disaster affected area.
- The upgrade of 1000 payphones in disaster-prone areas, with free Wi-Fi, USB charging and backup power.
- Reaffirming our commitment to emergency roaming, and our intent to conduct a simulation within our own network as a first step to demonstrate it’s possible.
- Launch of the Telstra Response Team – a new way to identify our teams on the ground or at the end of our dedicated disaster assistance line.
- Trialling portable satellite technology that can help local communities connect when mobile and fixed connections are down in a disaster area.
- This is in addition to the temporary infrastructure, generators and disaster recovery experts we deploy to help keep our customers and the community connected to Australia’s largest mobile network.
More information about these initiatives and how communities can prepare themselves for disasters can be found on Telstra Exchange.
FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.
