About Us

FCAWA is the not-for-profit peak organisation for financial counsellors in WA.

We are experts in financial hardship, financial literacy, and financial counselling.

We:

Our Vision

Our Purpose

Our Values

Integrity

Leadership

Support

Innovation

Our History

Since our incorporation in 1985, FCAWA has been dedicated to strengthening the financial counselling profession by setting and improving industry standards while advocating for fairer marketplace practices that help reduce debt and financial distress.

FCAWA is the governing body for financial counselling in WA and is recognised under the National Consumer Credit Protection Act 2009 and the Corporations Act 2001. As a result, qualified financial counsellor members of FCAWA are exempt from holding an Australian Financial Services (AFSL) or Credit (ACL) licence.

Beyond supporting financial counsellors, FCAWA provides expert training and consultation services to organisations, businesses, and policymakers on financial hardship, consumer rights, and best practices for supporting people in financial distress.

Our Board

Gary Newcombe

Chairperson

Gary retired in December 2022 from the State Public Service after 41 years in the Commonwealth and State Public Services and the WA Parliament.

Mandy Dehnel

Vice Chairperson

Mandy has over 24 years of experience in community services, including roles as a Financial Counsellor, Caseworker, housing worker, and Mental Health Support worker, she is a passionate advocate for financial confidence and stability.

Lanie Byk

Treasurer

Lanie is a Leadership Coach (ACC) and Leadership Development Facilitator with experience in the corporate and not-for-profit sectors.

Dean Bavich

Secretary

Dean has agribusiness, commerce and financial counselling qualifications with a strong working background within the rural bank finance and small business sector.

Robyn Stavrou

Financial Counsellor

Robyn Stavrou is a Financial Counsellor with five years of experience, committed to empowering individuals through financial education and advocacy.

Veronica Johnson

Board Member

Veronica Johnson is a Financial Counsellor with 10 years of experience, having dedicated her life to building capacity in many different areas for the benefit of First Nations people, across Northern Territory and Western Australia.

Suzanne Long

Board Member

Suzanne is the Manager of Financial Counselling at St Vincent de Paul Society WA.

Tevita Naroba

Board Member

Tevy is an Accredited Financial Counsellor who has 35 years of service-related experience across the sectors of banking, finance, insurance, small business, telecommunications, financial counselling, community services and mining.

Annette Watkins

Independent Board Member

Annette has over 20 years’ experience across the community and social impact sectors, working with government, corporate, not-for-profit and social enterprises.

Our Team

Michelle Barnes

Administration and Membership Officer

Leanne Berard

Sector Quality & Development Manager

Robert Evans

Sector Development Officer

Pam Hartcher

Projects and Events Manager

Melanie Hopkinson

Chief Executive Officer

Susanna Wills-Johnson

Communications and Engagement Specialist