There are many disaster relief payments and assistance programs offered both nationally and locally in Australia.
If you or your client require interpreting services or TTY services, the information on how to access this is provided below.
Translating and Interpreting Service – For people who do not speak English in their daily lives, and also for agencies and business to communicate with their non-English speaking clients. Contact TIS National on 131 450 (within Australia)
National Relay Service – For anyone requiring help making a phone call. Text telephone (TTY) or modem callers can contact this service on 133 677 (within Australia). If it is hard for you to understand on the phone, you can use the Speech-to-Speech Relay via the NRS on 1300 555 727.
RELIEF PAYMENTS
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- Premier’s Relief Payment eligible for residents impacted by Mariginiup fire
Payments to provide immediate financial assistance for Western Australians in need. Up to $4,000 to pay for food, clothing, transport and accommodation - How to apply for Premier’s Relief Payment
- Premier’s Relief Payment eligible for residents impacted by Mariginiup fire
State (WA)
Lord Mayor’s Distress Relief Fund
Provides financial assistance to individuals for the alleviation and relief of distress, suffering and personal hardships, brought about by any disaster or emergency within Western Australia declared by the Western Australian Government or for which the LMDRF Board considers assistance is warranted.
Department of Communities
WA State Government assistance may be available to you. For further information contact the Disaster Response Hotline – 1800 032 965. Facebook
Emergency WA
Recovery advice, available assistance and resources.
National
Services Australia
Federal Assistance is available for people directly affected by natural disaster event, such as fire, storms or floods, in disaster declared areas. This website provides comprehensive, up-to-date information on natural disaster events.
Department of Home Affairs – Disaster Assist
Federal Government assistance may be available to you. This website provides information on payments and allowances, communication factsheet.
BANKS
National Australia Bank – 1300 661 114 (within Australia)
NAB Assist Team – Monday to Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 1:00pm (AEST)
Westpac Bank – 1800 067 497 (within Australia)
Westpac Assist Team – Monday to Friday 8:30am – 7:30pm (AEST), Saturday 9:30am – 6:00pm (AEST)
ANZ – 1800 149 549 (within Australia)
Disaster relief and support
Commonwealth Bank – 1800 314 695
Emergency Assistance Monday to Friday 8:00am – 9:00pm (AEST), Saturday 9:00am – 2:00pm (AEST)
Indigenous Customer Assistance Line (ICAL) – 1800 700 682
Monday to Friday 9am til 7pm AEST and Saturday 10am til 2pm AEST. (There may be a delay with higher volumes).
Alternatively, you can email ical@cba.com.au with (Natural Disaster) as the subject line as these will take priority.
CBA also offers a free confidential telephone counselling service available to customers in times of need, Customer Support Service on 1300 360 793.
Ask Izzy: Ask Izzy Find the help you need, now and nearby.
Bankwest – 1300 769 173
Disaster relief and support
P&N Bank – 1300 591 276
Financial Hardship Team – Monday to Friday 8:30am – 5:00pm AWST
Australian Banking Association
Contact numbers and support offered by ALL banks
EMERGENCY RELIEF
Foodbank
To find food support, please call The Emergency Relief and Food Access Service on 1800 979 777. It is open 9:30am – 5:00pm Monday to Friday (closed on public holidays).
TELCO
Telstra – 1800 888 888
- Extra data automatically granted for postpaid mobile customers in a disaster affected area.
- The upgrade of 1000 payphones in disaster-prone areas, with free Wi-Fi, USB charging and backup power.
- Reaffirming our commitment to emergency roaming, and our intent to conduct a simulation within our own network as a first step to demonstrate it’s possible.
- Launch of the Telstra Response Team – a new way to identify our teams on the ground or at the end of our dedicated disaster assistance line.
- Trialling portable satellite technology that can help local communities connect when mobile and fixed connections are down in a disaster area.
- This is in addition to the temporary infrastructure, generators and disaster recovery experts we deploy to help keep our customers and the community connected to Australia’s largest mobile network.
More information about these initiatives and how communities can prepare themselves for disasters can be found on Telstra Exchange.
FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.
