There are many disaster relief payments and assistance programs offered both nationally and locally in Australia. 

If you or your client require interpreting services or TTY services, the information on how to access this is provided below. 

Translating and Interpreting Service – For people who do not speak English in their daily lives, and also for agencies and business to communicate with their non-English speaking clients. Contact TIS National on 131 450 (within Australia) 

National Relay Service – For anyone requiring help making a phone call. Text telephone (TTY) or modem callers can contact this service on 133 677 (within Australia). If it is hard for you to understand on the phone, you can use the Speech-to-Speech Relay via the NRS on 1300 555 727. 



State (WA)

Lord Mayor’s Distress Relief Fund
Provides financial assistance to individuals for the alleviation and relief of distress, suffering and personal hardships, brought about by any disaster or emergency within Western Australia declared by the Western Australian Government or for which the LMDRF Board considers assistance is warranted.

Department of Communities
WA State Government assistance may be available to you. For further information contact the Disaster Response Hotline – 1800 032 965. Facebook 

Emergency WA
Recovery advice, available assistance and resources.



Services Australia
Federal Assistance is available for people directly affected by natural disaster event, such as fire, storms or floods, in disaster declared areas. This website provides comprehensive, up-to-date information on natural disaster events. 

Department of Home Affairs – Disaster Assist
Federal Government assistance may be available to you. This website provides information on payments and allowances, communication factsheet. 



National Australia Bank – 1300 661 114 (within Australia)
NAB Assist Team – Monday to Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 1:00pm (AEST)

Disaster relief and support

Westpac Bank – 1800 067 497 (within Australia)
Westpac Assist Team – Monday to Friday 8:30am – 7:30pm (AEST), Saturday 9:30am – 6:00pm (AEST) 

Disaster relief and support

ANZ – 1800 149 549 (within Australia)
Disaster relief and support

Commonwealth Bank – 1800 314 695 
Emergency Assistance Monday to Friday 8:00am – 9:00pm (AEST), Saturday 9:00am – 2:00pm (AEST)

Disaster relief and support

Indigenous Customer Assistance Line (ICAL) – 1800 700 682

Monday to Friday 9am til 7pm AEST and Saturday 10am til 2pm AEST. (There may be a delay with higher volumes).

Alternatively, you can email with (Natural Disaster) as the subject line as these will take priority.

CBA also offers a free confidential telephone counselling service available to customers in times of need, Customer Support Service on 1300 360 793.

Ask Izzy: Ask Izzy  Find the help you need, now and nearby.

Bankwest – 1300 769 173
Disaster relief and support

P&N Bank – 1300 591 276
Financial Hardship Team – Monday to Friday 8:30am – 5:00pm AWST

Disaster relief and support 

Australian Banking Association
Contact numbers and support offered by ALL banks



To find food support, please call The Emergency Relief and Food Access Service on 1800 979 777. It is open 9:30am – 5:00pm Monday to Friday (closed on public holidays).