Aboriginal And Torres Strait Islander Peoples / Culturally And Linguistically Diverse Peoples
Keeping safe online
Three animated videos with supporting narration. Topics include:
- Taking care of yourself online.
- Dealing with image-based abuse.
- Dealing with online abuse and racism.
There are additional links to further information about connecting safely via links from this webpage.
Format: 3 Videos. Approx. 1.20 mins each
Transcript: English
Accessibility: In Aboriginal English and 8 other Aboriginal languages
Content developer: Australian Government – eSafety Commissioner
Computer literacy ability level: All levels. Beginner may need some support
Report income in your language
Written instructions explaining how CALD community members can change the language on the Express Plus Centrelink mobile app using their iOS (Apple) or Android device.
A financial counsellor and interpreter may need to assist community members with low literacy levels.
Format: Online information
Language: English
Accessibility: –
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Intermediate to Advanced
Help in languages other than English
A ‘home’ page that acts a repository for resources provided by the eSafety Commissioner in many different languages.
Financial counsellors may like to print off resources in a range of languages or email them to community members to help them stay safe online.
Format: Online information
Language: English and other languages
Accessibility: –
Content developer: Australian Government – eSafety Commissioner
Computer literacy ability level: All levels. Beginner may need support
Talking Telco tips
Downloadable posters and podcasts in Aboriginal English covering topics such as buying a phone, keeping costs low, high bills and solving problems with service providers.
The link can be provided to community members. Alternatively, for those without hardware, podcasts can be played for them, and posters printed and provided.
Format: Posters and podcasts
Language: Aboriginal English
Accessibility: Size and format of text can be changed
Content developer: Australian Communications Consumer Action Network (ACCAN)
Computer literacy ability level: All levels
Indigenous helpline and free tax help
Information and contact details for Aboriginal and Torres Strait Islander peoples. Information includes:
- ATO Indigenous helpline contact details
- the Tax Help program
- National Tax Clinic program.
Format: Online information
Language: English
Accessibility: Can print and save as a PDF
Content developer: Australian Government – Australian Taxation Office
Computer literacy ability level: All levels
Buying a car – Take a minute with your money
An informative video for those thinking about buying their first car or have this as a goal.
Could also be shown during community education sessions.
Format: Video (2.45 mins)
Language: Aboriginal English
Accessibility: –
Content developer: Australian Government – Australian Securities & Investments Commission – Moneysmart
Computer literacy ability level: All levels
Renting things for your home – Take a minute with your money
An informative video that explains the problematic nature of consumer leases.
Good resource for community education sessions and to improve financial literacy.
Format: Video (2.38 mins)
Language: Aboriginal English
Accessibility: –
Content developer: Australian Government – Australian Securities & Investments Commission – Moneysmart
Computer literacy ability level: All levels
Avoid a funeral RIP off
Explains the problematic nature of funeral insurance.
Good resource for community education sessions and to improve financial literacy.
Format: Video (4.06 mins)
Language: Aboriginal English
Accessibility: –
Content developer: Government of South Australia. National Indigenous Consumer Strategy Reference Group
Computer literacy ability level: All levels
Telco beware
The video was produced in 2011 so is a little dated. However, it details issues with telco providers and presents options for different outcomes, challenging the viewer to come up with their own ideas for more satisfying results.
Format: Video (17.51 mins)
Language: Aboriginal English
Accessibility: –
Content developer: Government of South Australia. NSW Fair Trading. Out of Credit: A Ngarrama Production
Computer literacy ability level: All levels
Rich Blak Women
Podcast series by Aboriginal and Torres Strait Islander women who share their experiences and journey to financial literacy and financial wellbeing.
Podcasts are played through Spotify or Apple Podcasts. Episode descriptions are available.
Format: Podcasts
Language: English (some Aboriginal English and Aboriginal language through the podcasts)
Accessibility: –
Content developer: First Nations Foundation Ltd
Computer literacy ability level: Intermediate to Advanced
Private messaging service that could be useful for CALD community members to call family overseas and for remote community members with no/poor mobile coverage.
The app has internet free messaging to other WhatsApp users and free calls to other WhatsApp users including international calls.
Explain that data usage applies.
The app can be downloaded to both android and Apple devices (mobile and desktop).
The app has disappearing, encrypted messages, with optional password function, so may be of use for family and domestic violence clients.
Format: App
Language: English
Accessibility: –
Content developer: WhatsApp LLC
Computer literacy ability level: All levels
Natural Reader
Natural Reader is a professional text-to-speech program that converts any written text into spoken words.
Community members can drag and drop files, type text, or cut and paste text into the program and have it converted to speech.
An app is also available, however the app shares data with third party sources.
Free and paid subscriptions.
Format: Online tool
Language: Available in a variety of languages
Accessibility: –
Content developer: Natural Reader Ltd
Computer literacy ability level: All levels. Beginner may need a demonstration
Live Transcribe
A video that introduces how to use Google’s Live Transcribe app. Video is text and visuals with music background. Live Transcribe app is available in Android and iOS (Apple) formats.
The app supports people who are deaf or hard of hearing (HOH) as it transcribes what is said. The app can also translate other languages (50+) so can be useful for CALD community members.
Format: Video (1.15 mins)
Language: English
Accessibility: Text and visuals
Content developer: Mighty Fine Apps LLC
Computer literacy ability level: All levels. Beginner may need support with set-up and a demonstration of how the app works
Legal Yarn
Legal Yarn is a culturally safe telephone service for Aboriginal and Torres Strait Islander peoples, offering assistance with legal issues like fines, family law, child protection, and criminal law. It’s staffed by knowledgeable individuals, available weekdays from 9 am to 4 pm (WST), and is accessible nationwide for free and confidential support.
Format: Fact sheets, infographic of services and online information
Language: Aboriginal English
Accessibility: Can listen to onscreen text
Content developer: Legal Aid Western Australia
Computer literacy ability level: All levels
Aboriginal Interpreting WA (AIWA)
AIWA (formerly Kimberley Interpreting Service) has operated since 2000, focusing on bridging understanding between WA Aboriginal language speakers and service providers.
AIWA offers advocacy, policy development, interpreting, and training, and have offices in Perth and Broome with over 100 trained interpreters across WA.
AIWA is affiliated with key language and interpreting organisations.
Format: Online information
Language: English
Accessibility: –
Content developer: Aboriginal Interpreting WA
Computer literacy ability level: All levels. Beginner may need some support accessing information
Your Online Journey
The app is available for Apple and Android phones and is available for free to download from the Apple App store or Google Play store.
The app provides step by step help to get on the internet for Aboriginal and Torres Strait Islander Australians. Content includes different devices, getting online, online safety, managing data and credit, social media and using the internet for practical needs and convenience e.g. shopping.
Wifi is needed to download the app and the content, but after this the app can be opened and used without needing additional data.
Format: App
Language: English
Accessibility: –
Content developer: Australian Government – Office of eSafety Commissioner
Computer literacy ability level: All levels
The Little Black Book of Scams
This booklet explains what a scam is and the different types of scams. The current booklet can be read or listened to.
A previous version of the booklet has been translated into 10 languages other than English.
Format: Downloadable PDF booklet
Language: English (older version is translated into 10 languages)
Accessibility: Audio of the booklet in English
Content developer: Australian Competition & Consumer Commission (ACCC)
Computer literacy ability level: All levels. Beginner may need support working out how to listen to the booklet
Fraudulent Scammers
Educational video on how fraudulent scammers try to target people using phone calls.
Format: Video (3.07 mins)
Language: English
Accessibility: –
Content developer: Australian Competition & Consumer Commission (ACCC)
Computer literacy ability level: All levels
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Association of Western Australia.
FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.
