Centrelink
Express Plus Centrelink Mobile app
A video and a series of ‘How to’ guides explaining how to download, set up and use the Centrelink app. Multiple click-throughs in the ‘How to’ guides.
Format: Video (0.36 mins) and online information
Language: English
Accessibility: Can listen to the onscreen text, change the screen setting to dark mode, request help, and print the onscreen text
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Beginner (may need a financial counsellor to demonstrate features and download the app). Intermediate to Advanced users can be sent link
Centrelink online account help – Request a document
Step-by-step instructions on how to view, print and save documents using a Centrelink account.
Community members will need a myGov account linked to their Centrelink online account to access personal documents via Centrelink. Documents are in PDF format and can be downloaded, saved and printed.
Format: Video (2.26 mins) and online information
Language: English
Accessibility: Can listen to the onscreen text and change the screen setting to dark mode
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Beginner to Intermediate
Upload your Centrelink documents online
Explanation on how to upload documents using a Centrelink online account and the Express Plus Centrelink mobile app.
Community members will need to have downloaded the app and have a myGov account linked to their Centrelink online account to be able to upload documents.
Format: Videos (1.55 mins, 1.57 mins) and online information
Language: English
Accessibility: Can listen to the onscreen text, change the screen setting to dark mode and download the video transcripts
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Beginner (may need some support) to Intermediate
Centrelink Payment and Service Finder
This is an online tool where community members answer a series of questions to discover:
- any payments they are entitled to
- services available in their area.
Financial counsellors may need to double check if community members report an abnormal result.
Help information is available via a help tab.
Format: Online tool
Language: English and Chinese (simplified)
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Beginners (may need some support) to Intermediate
Digital coaching
Community members can book a 15-to-45-minute face-to-face digital coaching session at a Centrelink service centre. The purpose of the digital coaching session is to increase community members’ skills and confidence in using Centrelink specific online platforms.
Explanations with links to how to book a digital coaching session appointment are provided as well as information on what to bring to the coaching session e.g. laptop, mobile phone or tablet; identification; passwords and PINs for devices and accounts.
Financial counsellors can book digital coaching sessions for community members. Digital coaching sessions are recommended for the highly vulnerable.
Format: Online information
Language: English
Accessibility: Can listen to the onscreen text and change the screen setting to dark mode
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: Beginner (may need some support) to Intermediate
Centrelink Advanced Payments
Step-by-step guide to apply for advanced payments.
The community member must have a myGov account to apply for advance payment.
Format: Step-by-step guide with supporting video (3.36 mins)
Language: English
Accessibility: Can listen to the onscreen text and change the screen setting to dark mode
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: All levels
Financial Information Service (FIS): How to connect with us
Information about the Financial Information Service including:
- what the service is
- how to contact the service
- videos on a variety of topics e.g. job seekers, aged care, investing basics, income and assets, retirement, farms and businesses and lump sums
- links to book participation in a live webinar or to watch a recorded webinar. Webinar topics include redundancies, superannuation, retirement, superannuation for women and youth, aged care, and home equity access scheme.
Format: Online information and videos
Language: English. Some information on the FIS Home Page can be translated to many different languages
Accessibility: Can listen to the onscreen text, change the screen setting to dark mode, and print text on the FIS Home Page
Content developer: Australian Government – Services Australia – Centrelink
Computer literacy ability level: All levels. Beginners may need help with booking webinars and FIS sessions
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Association of Western Australia.
FCAWA is located on land belonging to the Whadjuk Noongar people, and we recognise their connection to country. Sovereignty was never ceded. Always was, always will be Aboriginal land.
