Financial Hardship Application Assessment Checklist
For local governments.
Australian Bankers’ Association Inc.
Under the Consumers section of this website you will find a wide variety of resources and information that includes; financial literacy, consumer protection, scams, financial abuse and other topics that may assist you and your clients.
Credit Law Toolkit
This toolkit is intended to assist financial counsellors to assist their clients more effectively, but not to replace timely legal advice.
Sample Letter: Request for Hardship Variation
Sample letter for Hardship Variation from Financial Rights Legal Centre.
Assistance for Vulnerable Consumers – Telecommunications
Assistance for vulnerable consumers provided by Telecommunications Industry Ombudsman members during the pandemic
Consumer Action Law Centre Resources and Toolkits
Including template letters and toolkits.
From 1 January 2022 some changes, coming in for the benefit of consumers. Dealers can charge no more than 5 per cent ( was 15 per cent) of the purchase price of the vehicle if a client cancels the vehicle sales contract. The attachment above have the full information.