FCAWA can work with your organisation to develop a financial hardship policy or review your existing one. We can also work with you to develop complementing training resources. We offer the following consultation to organisations in Western Australia:

  • Hardship policy consultation
  • Family and domestic violence policy consultation
  • Customised policies targeted at vulnerable clients

Consultation explores the following:

  • Offering policy developers support to develop a hardship policy or review a draft or existing policy in line with obligations, best practise and legislation
  • Ensuring the hardship policy meets the requirements of the regulatory body
  • Creating a user friendly, comprehensible policy for employees and clients
  • Purposeful content tailored to the specific needs of the organisation and relevant client base
  • Managing clients in distress